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PNP Launches the “Text Bato” Hotline and “Itaga Mo Sa Bato” App with Local Telcos

MANILA, Philippines – The Philippine National Police (PNP) on Monday, September 5, launched a mobile app that lets subscribers connect directly to an emergency hotline platform, allowing for faster responses to emergencies.

The Philippine National Police (PNP) has just launched the “Text Bato” hotline service, along with the “Itaga Mo Sa Bato” mobile app, and its 24/7 Police Quick Response Center.

Signing a memorandum with local telecoms PLDT, through their mobile subsidiary Smart, and Globe Telecom, PNP hopes that these initiatives will encourage ordinary citizens to “directly contact PNP Chief Director Ronald “Bato” dela Rosa” (and his police team) and report crime incidents and other law-enforcement concerns through their smartphones. The service will complement the existing 911 emergency hotline. 

Telecommunications companies Smart and Globe formalized a memorandum of agreement for the app and the quick response system. PNP Chief Police Director General Ronald M Dela Rosa; Smart VP for Public Affairs Mon Isberto; and Globe Telecom General Counsel Attorney Vicente Froilan Castelo, signed the joint accord at a symbolic ceremony in Camp Crame.

In a statement, the Android app has a couple of main features. One button enables users to send text reports to the police, while another button is set for automatic calling of the 911 emergency hotline.

Itaga Mo Sa Bato apps Google Playstore

The app also has a Police Alert system in place. The alert system tells the PNP Command Center's server about the type of emergency, name and address of establishment, contact number of reporter, contact number of nearest police or fire station, along with other important pieces of information.

Smart subscribers can text relevant police concerns by typing: BATO (space) their message then sending to 7444-2286.

For Globe subscribers can text message via 2286.
According to Globe, however, its is charging P2.50 per text message via 2286, noting the service took effect on Monday, September 5.

Police and telecom heads take a candid photo after signing a memorandum of agreement for the 'Itaga mo sa Bato' app. Photo by PNP-PIO.

Smart has also assigned a dedicated wireless device for PNP Chief dela Rosa himself to personally access all incoming messages and even have the option to directly reply to every message sender.

Once the reports reach the hotline, the “Text Bato” platform will reply a confirmation message to the sender with “PNPBATO” as the unique sender name. To combat pranksters, the PNP will then verify these reports to determine the appropriate course of action.

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